Terms of Conditions

Welcome to Vastra Mahal. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by the following terms. Please read them carefully before using our website.

1. General Terms

1.1. This website is owned and operated by Vastra Mahal.

1.2. Throughout these Terms & Conditions, the words "we", "us", and "our" refer to Vastra Mahal. The words "you", "your", and "customer" refer to anyone accessing or using our website.

1.3. By accessing our website, browsing our products, or purchasing from us, you agree to comply with these Terms & Conditions.

1.4. We reserve the right to update, modify, or replace any part of these Terms & Conditions at our discretion. Any changes will become effective once published on our website.

2. Eligibility and Website Usage

2.1. By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

2.2. You agree not to use our website for any unlawful, fraudulent, or unauthorised purpose.

2.3. You must not attempt to interfere with the website's functionality, security, or operation.

2.4. We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

3. Products and Descriptions

3.1. Vastra Mahal offers ethnic wear and related fashion products through its online store.

3.2. We make reasonable efforts to display product images, descriptions, sizes, and other details as accurately as possible.

3.3. Actual product appearance may vary slightly due to photography, lighting, screen settings, or manufacturing variations.

3.4. Product availability is subject to stock and production conditions. We reserve the right to discontinue or modify products without prior notice.

3.5. Any product description or information provided on the website is intended to help customers make informed purchasing decisions.

4. Pricing and Payments

4.1. All product prices are displayed in the currency specified on our website at the time of purchase.

4.2. We reserve the right to change product prices, offers, and promotional details without prior notice.

4.3. Applicable taxes, shipping charges, and other fees, where relevant, will be displayed during checkout.

4.4. Orders will be processed only after successful payment confirmation, unless a different payment arrangement is expressly offered.

4.5. We are not responsible for additional bank charges, payment gateway fees, or currency conversion charges imposed by third-party financial institutions.

5. Order Placement and Confirmation

5.1. By placing an order, you confirm that all information provided during checkout is accurate and complete.

5.2. Once an order is placed, you will receive an order confirmation through the contact details provided.

5.3. An order confirmation does not guarantee product availability in exceptional circumstances, including stock discrepancies or production-related issues.

5.4. If an ordered product becomes unavailable, we may contact you to discuss an alternative product or an applicable store credit arrangement.

5.5. We reserve the right to refuse or cancel an order in cases of suspected fraud, incorrect pricing, payment issues, or other valid operational reasons.

6. Shipping and Delivery

6.1. We offer domestic shipping across India and international shipping to eligible destinations.

6.2. Domestic orders are generally delivered within 7 business days from order confirmation.

6.3. International orders are generally delivered within 14 business days. Delivery timelines may vary depending on the destination and customs procedures.

6.4. Domestic shipping is free across India. International shipping charges may vary depending on the destination and order details and will be communicated or displayed during checkout.

6.5. International customers are responsible for applicable customs duties, import taxes, and other charges imposed by the destination country.

6.6. Delivery timelines are estimates and may be affected by weather conditions, public holidays, courier delays, strikes, customs clearance, or other circumstances beyond our control.

6.7. Customers may request an address change only before the order has been dispatched.

6.8. Once an order is dispatched, tracking information will be shared through the registered email address or phone number, wherever available.

7. Returns, Exchanges and Cancellations

7.1. All purchases made through Vastra Mahal are subject to our Exchange and Return Policy.

7.2. We do not accept general returns or refunds once a product has been sold, except where required under applicable law or expressly agreed by us.

7.3. Eligible exchange requests must be submitted within 72 hours of delivery.

7.4. Products must be unused, unworn, unwashed, undamaged, and returned with their original tags, labels, and packaging.

7.5. Exchanges are permitted only in eligible cases, such as receiving an incorrect product or an eligible size-related issue, subject to our exchange policy.

7.6. Customers must provide a complete unboxing video showing the package and its condition before opening it when reporting damaged, incorrect, or missing items. Such proof may be required to process a claim.

7.7. Exchange requests are subject to verification and approval by our customer support team.

7.8. Return shipping and replacement shipping charges may be payable by the customer, as specified in our Exchange Policy.

7.9. Products purchased during sale or promotional offers are generally not eligible for exchange, except in verified cases involving incorrect or damaged products.

7.10. For complete details, please refer to our Exchange and Return Policy available on our website.

8. Accuracy of Website Information

8.1. We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

8.2. However, occasional typographical errors, inaccuracies, or omissions relating to product details, pricing, availability, or promotions may occur.

8.3. We reserve the right to correct errors, update information, or cancel orders where incorrect information has affected an order, subject to applicable law.

9. Intellectual Property

9.1. All content available on this website, including text, photographs, graphics, logos, designs, product descriptions, and other materials, belongs to Vastra Mahal or its respective licensors.

9.2. No content from this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

9.3. Unauthorised use of our intellectual property may result in appropriate legal action.

10. Third-Party Services and Links

10.1. Our website may contain links to third-party websites, payment gateways, courier services, or other external platforms.

10.2. We do not control or take responsibility for the content, privacy practices, policies, or services provided by third parties.

10.3. Your use of third-party services is subject to their respective terms and conditions.

11. Customer Responsibilities

11.1. You are responsible for providing accurate personal, billing, shipping, and contact information when placing an order.

11.2. You must ensure that someone is available at the provided delivery address to receive the shipment.

11.3. You agree not to misuse our website, submit false information, engage in fraudulent transactions, or violate any applicable laws.

11.4. Any consequences arising from incorrect information provided by you may be your responsibility.

12. Limitation of Liability

12.1. To the extent permitted by applicable law, Vastra Mahal shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

12.2. We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier disruptions, natural events, technical failures, or government restrictions.

12.3. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

13. Privacy and Personal Information

13.1. Your personal information is collected and processed in accordance with our Privacy Policy.

13.2. By using our website, you acknowledge that certain information may be collected and used for order processing, payment verification, delivery, customer support, and other legitimate business purposes.

13.3. Please review our Privacy Policy to understand how your personal information is handled.

14. Suspension and Termination

14.1. We reserve the right to restrict, suspend, or terminate access to our website or services if a user violates these Terms & Conditions or engages in fraudulent or unlawful activities.

14.2. Such action may be taken where necessary to protect our business, customers, website, or legal interests.

15. Governing Law and Jurisdiction

15.1. These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

15.2. Subject to applicable law, any disputes arising from the use of this website or purchases made through Vastra Mahal shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

16. Changes to These Terms

16.1. We reserve the right to revise or update these Terms & Conditions at any time.

16.2. Updated terms will be published on this page along with the revised effective date.

16.3. Your continued use of our website after changes are published will constitute acceptance of the revised terms, to the extent permitted by law.

17. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

Brand: Vastra Mahal

Email: contact@vastramahal.shop

Phone / WhatsApp: +91 91040 11005

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Thank you for choosing Vastra Mahal.