Privacy Policy

At Vastra Mahal, your privacy is important to us. We are committed to protecting your personal information and ensuring that your shopping experience remains safe, secure, and transparent. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how your information is handled.

Information We Collect

When you browse our website, create an account, or place an order, we may collect certain personal and technical information, including:

• Personal Information: Your name, email address, mobile number, and other details provided during registration or checkout.
• Shipping & Billing Information: Your delivery address, billing address, city, state, PIN code, and other information required to process your order.
• Order Information: Details of products purchased, order history, transaction references, cancellations, exchanges, and customer requests.
• Payment Information: Payment method, transaction ID, and payment status. Payments are processed through secure third-party payment providers. We do not intend to collect or store your complete card credentials, CVV, UPI PIN, or banking passwords.
• Technical Information: IP address, browser type, device information, operating system, website interactions, and browsing activity.
• Communication Information: Messages, emails, enquiries, feedback, and other communications shared with our customer support team.

How We Collect Your Information

We collect information through different methods to provide and improve our services:

• Directly From You: When you create an account, place an order, subscribe to updates, contact us, or provide feedback.
• Automatically: Through cookies, website analytics, browser information, and similar technologies when you visit our website.
• Through Service Providers: From payment gateways, shipping partners, e-commerce platforms, and other service providers involved in processing your orders and supporting our website.

How We Use Your Information

We use the information collected for purposes including:

• Processing and fulfilling your orders.
• Managing payments, cancellations, and eligible exchanges.
• Arranging shipping, delivery, and order tracking.
• Providing customer support and responding to enquiries.
• Sending order confirmations, delivery updates, and important notifications.
• Sharing updates about new collections, offers, and promotional activities where you have opted in or where otherwise permitted by law.
• Improving our website, products, services, and overall shopping experience.
• Preventing fraudulent transactions and maintaining website security.
• Complying with applicable legal, tax, and regulatory requirements.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. These technologies help us remember your preferences, maintain shopping cart information, understand website traffic, and improve website functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.

Sharing Your Personal Information

Vastra Mahal respects your privacy and does not sell your personal information to third parties. However, we may share relevant information with trusted service providers when necessary to operate our business and fulfil your requests.

These may include:

• Payment Service Providers: To securely process payments and verify transactions.
• Shipping & Logistics Partners: To deliver your orders to the correct address.
• Technology Service Providers: To maintain our website, hosting, analytics, and communication systems.
• Marketing & Communication Partners: To support promotional activities and customer communication, subject to applicable consent and preferences.
• Legal & Government Authorities: Where disclosure is required by applicable law or a valid legal request.

Payment Security

We take reasonable precautions to ensure that transactions made through our website are handled securely. Payments are processed through third-party payment gateways that maintain their own security and privacy practices.

Vastra Mahal does not ask customers to share their OTP, CVV, UPI PIN, card PIN, or banking passwords through calls, emails, or messages. Please never share such confidential information with anyone claiming to represent our brand.

Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

Your information may be stored and processed through our e-commerce platform and trusted service providers. Depending on their infrastructure, certain information may be processed or stored outside India, subject to applicable data protection laws.

While we make reasonable efforts to protect your information, no online platform or electronic transmission can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, legal compliance, and dispute resolution.

When your information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal retention requirements.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request information about the personal data we hold about you.
• Request correction or updating of inaccurate personal information.
• Request deletion of your personal information, subject to applicable legal obligations.
• Withdraw consent for data processing where consent is the applicable basis.
• Opt out of promotional emails and marketing communications.
• Raise concerns or complaints regarding how your personal information is handled.

To exercise these rights, you may contact us using the details provided in the Contact Us section below. We may request reasonable verification of your identity before processing your request.

Marketing Communications

We may send you updates about new arrivals, festive collections, special offers, and other brand-related announcements through email, SMS, or WhatsApp, where you have opted in or where permitted by applicable law.

You may opt out of promotional communications at any time by using the unsubscribe option in our emails or contacting our support team. Please note that important transactional messages relating to your orders may still be sent when necessary.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services. These websites operate independently and have their own privacy policies and practices.

Vastra Mahal is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

Children's Privacy

Our website and services are intended for individuals who can legally enter into transactions under applicable law. We do not knowingly collect personal information from children in violation of applicable data protection laws.

If we become aware that personal information has been collected from a child without the required consent, we will take appropriate steps in accordance with applicable law.

Changes To This Privacy Policy

Vastra Mahal reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:

Vastra Mahal
Email: contact@vastramahal.shop
Contact Number: +91 91040 11005
Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

We will make reasonable efforts to review and respond to your privacy-related enquiries within the timeframes prescribed by applicable law.