Return & Exchange Policy
At Vastra Mahal, we take pride in delivering carefully curated ethnic wear to our customers. We encourage you to review our exchange policy before placing an order to ensure a smooth shopping experience.
Exchange Policy
As a company policy, Vastra Mahal does not offer refunds or general returns on products once sold. Exchanges are accepted only in eligible cases, such as receiving an incorrect size, subject to the terms and conditions mentioned below.
If you receive an incorrect size, you may request an exchange for a bigger or smaller size within 3 days (72 hours) of delivery. Please contact our customer support team within this period to initiate your exchange request.
Exchange Eligibility
To qualify for an exchange, the following conditions must be met:
- Exchange requests must be raised within 3 days (72 hours) from the date of delivery.
- Products must be unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
- Products must be returned in their original packaging.
- Exchange requests are accepted only for eligible size-related issues or incorrect products received.
- Exchange is allowed only once per order.
- Products purchased from the sale section are not eligible for exchange, except in cases where an incorrect or damaged item has been delivered.
Unboxing Video Requirement
Customers are required to record a complete unboxing video while opening their package. The video must clearly show all sides of the parcel, the original packaging, and the sealed condition before opening.
This video is mandatory as proof in case of a wrong, missing, or damaged product. Claims without a proper unboxing video may not be accepted.
How To Request An Exchange
- Contact our customer support team within 3 days (72 hours) of receiving your order.
- Share your order ID, product details, reason for exchange, and the complete unboxing video wherever applicable.
- Once your request is reviewed and acknowledged by our team, you will receive further instructions regarding the exchange process.
- Customers are required to arrange the return shipment themselves. We currently do not offer a reverse pickup facility.
- Please ensure that you obtain a courier acknowledgment receipt mentioning the number of products dispatched, along with the courier representative's signature and mobile number.
Return Shipping Charges
The cost of shipping the product back to Vastra Mahal and any additional shipping charges for sending the replacement product will be borne by the customer.
We recommend using a reliable and traceable courier service. Vastra Mahal will not be responsible for products lost or damaged during return transit.
Store Credit
Where an exchange is resolved through store credit, the credit amount will be equivalent to the eligible product value after deducting applicable to-and-fro shipping or COD charges.
Store credit will be valid for 30 days from the date of issuance and must be used within the validity period.
Important Terms & Conditions
- Please include your name, complete address, contact number, email address, and order ID with the returned parcel.
- Exchanges are subject to product availability and approval by our team.
- Products showing signs of use, washing, alteration, or damage caused after delivery will not qualify for exchange.
- Sale-section products are not eligible for regular exchanges or returns, except for verified incorrect or damaged deliveries.
- Refunds are not provided for products once sold. Eligible cases will be handled through an exchange or store credit, as applicable.
Need Help?
For exchange requests or any assistance regarding our exchange policy, please get in touch with our customer support team.
- Customer Support Number: +91 91040 11005
- WhatsApp Support: +91 91040 11005
- Email: contact@vastramahal.shop
- Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST
