FAQs
What is Vastra Mahal?
Vastra Mahal is an ethnic wear destination celebrating the beauty of Indian traditions, craftsmanship, and contemporary fashion. Our collections bring together thoughtfully curated designs, elegant silhouettes, and traditional detailing for every celebration and occasion.
Customer Service
Q - How can I contact Vastra Mahal?
You can reach our customer support team by calling or WhatsApping us at +91 91040 11005 or emailing us at contact@vastramahal.shop. Our support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST.
Q - How can I stay updated with new collections and launches?
Follow Vastra Mahal on social media and subscribe to our newsletter, if available, to stay updated on new arrivals, festive collections, special offers, and brand announcements.
Customer Service
Q - Where can I place an order?
You can explore our collections and place your order directly through the Vastra Mahal website. Simply select your preferred product, choose the available size or variant, and proceed to checkout.
Q - Can I place an order over the phone or WhatsApp?
We recommend placing orders directly through our website for a smooth shopping experience. If you face any difficulties while ordering, you can contact our customer support team for assistance.
Q - Can I modify or cancel my order after placing it?
We recommend placing orders directly through our website for a smooth shopping experience. If you face any difficulties while ordering, you can contact our customer support team for assistance.
Q - How can I check my order status?
Once your order is dispatched, you will receive tracking details through your registered email or contact number. You can use the provided tracking link to follow your shipment.
Q - What if a product I want is out of stock?
If a product is unavailable, you can contact our customer support team to enquire about its availability and possible restocking information.
Delivery & Shipping
Q - Do you deliver across India?
Yes, we deliver across India through trusted courier and logistics partners, subject to delivery serviceability at your PIN code.
Q - Do you offer international shipping?
Yes, Vastra Mahal accepts international orders. Shipping charges and delivery timelines may vary depending on the destination and order details.
Q - What is the standard delivery time?
Domestic orders are generally delivered within 7 business days from order confirmation, while international orders are generally delivered within 14 business days. Delivery timelines may vary depending on the destination and unforeseen circumstances.
Q - Are there any shipping charges?
We offer free shipping on domestic orders across India. International shipping charges may vary depending on the destination and order details.
Q - Can I change my delivery address after placing an order?
Address modification requests can only be considered before your order has been dispatched. Once the shipment is handed over to the courier partner, address changes may not be possible.
Q - What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order details. We will assist you in checking the shipment status and provide the necessary updates.
Return & Exchange
Q - Can I return or exchange my order?
Vastra Mahal does not offer general returns or refunds once a product is sold. Exchanges are accepted only in eligible cases, such as receiving an incorrect size or product, subject to our Exchange Policy.
Q - What is the time limit for requesting an exchange?
Exchange requests must be raised within 3 days (72 hours) from the date of delivery. Please contact our customer support team within this timeframe.
Q - What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our support team with your order details and a complete unboxing video. The video should clearly show all sides of the parcel and its sealed condition before opening. Claims will be reviewed according to our Exchange Policy.
Q - Can I exchange a product purchased during a sale?
Products purchased from the sale section are generally not eligible for exchanges. Exceptions may apply if you receive an incorrect or damaged item, subject to verification and our Exchange Policy.
Q - Are there any exchange shipping charges?
Yes, applicable shipping charges for sending the product back and delivering the replacement are borne by the customer.
Q - How long is the store credit valid?
Where store credit is issued as part of an eligible exchange resolution, it is valid for 30 days from the date of issuance.
Payment
Q - What payment methods do you accept?
We support the payment methods made available through our checkout, which may include UPI, credit cards, debit cards, net banking, and other supported payment options.
Q - Is it safe to make payments on the Vastra Mahal website?
Yes, payments are processed through third-party payment service providers. We take reasonable precautions to ensure a secure shopping experience. Never share your OTP, CVV, UPI PIN, or banking passwords with anyone.
Q - Do you offer Cash on Delivery (COD)?
Available payment options, including Cash on Delivery where supported, will be displayed during checkout.
Q - What should I do if my payment is deducted but my order is not confirmed?
If your payment has been deducted but you have not received an order confirmation, please contact our customer support team with your transaction reference and payment details. Our team will help you verify the transaction.
Need More Assistance?
If you couldn't find the answer you're looking for, feel free to reach out to our team.
- Email: contact@vastramahal.shop
- Call & WhatsApp: +91 91040 11005
- Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST